Reverse Logistics for Your Ecommerce Orders
Selling online internationally in Europe means you need to comply with strict regulations regarding consumer protection rights. So whenever a customer orders something from you online, they have the right to return it within certain period (usually 14 days), no questions asked.
But what happens when you ship your order to another country? If you ask your customer to send back the item they have decided to return to your country, this could be quite costly for them (or for you, if you have decided to cover this cost). The customer is upset, of course. But we have a solution for this as well.
You can use our addresses in different European countries as return addresses. This means that a customer from Hungary for example will have to send the parcel to a Hungarian address and will be charged as a simple local delivery from the courier. Then we consolidate all the orders from Hungary to whatever country you are in (let’s say Germany) and ship them periodically back, at just a fraction of the regular cost.
This process could save you a fortune, especially if you ship bigger volumes of parcels abroad. That’s why the returns handling service of Mercoria is so convenient for many ecommerce retailers who sell internationally, like you.
To see how our returns handling module works, just click the button and fill in our short demo request form. We will get in touch with you soon to arrange a short video call and show you how international returns are not any longer an issue for you.